When providing service and support within commercial or not-for-profit organisations, the stakes are very similar.
Get the CRM process wrong and see complaints come flooding in or hand your customers to the competition. Get it right and successfully deepen loyalty, retention and expand profitable sales fast.
Mercato CRM is proven to exceed these objectives with powerful Data Management coupled to deep levels of appropriate automation.
The well surfaced and easy-to-use Mercato CRM tool is highly responsive and malleable, providing a structured environment in which service delivery professionals can maximise their workflow.
Uniquely, Mercato delivers well beyond CRM objectives when its CRM tool is seamlessly integrated with the Knowledge Manager tool.